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Call Center Sales Agent

Company: Alpha Dynamica Inc.
Location: La Mesa
Posted on: September 23, 2022

Job Description:

We are an inbound Call Center is La Mesa, looking for a qualified agent to sell various telephone, internet and cable services as well as home security. Bilingual Spanish is required for one of these two positions we have open. Job duties include: You will answer incoming calls from customers who want to place orders, respond to inquiries, troubleshoot customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions. We do offer mandatory paid training, in office for 2-3 weeks, Monday to Friday 9am to 5:30pm before you can work from home. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Must be reliable. Attendance is crucial to this position Over the phone Sales experience required Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Proficient in relevant computer applications Skills Previous experience in a customer support role Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Superior listening, verbal, and written communication skills Ability to multi-task, set priorities and manage time effectively High school degree Only apply if you are motivated to sell and provide phenomenal customer service. Job Type: Full-timePay: $17.00 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Paid training Vision insurance Work from homeSchedule: 8 hour shift Day shift No nights Weekend availabilitySupplemental pay types: Commission payAbility to commute/relocate: San Diego, CA: Reliably commute or planning to relocate before starting work (Required)Experience: Sales: 1 year (Required)Work Location: One location

Keywords: Alpha Dynamica Inc., La Mesa , Call Center Sales Agent, Sales , La Mesa, California

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