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Customer Service Representative - Remote

Company: Talent World Group
Location: La Mesa
Posted on: November 16, 2021

Job Description:

Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Centre. We are a truly people's company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future! We are looking for English speaking Talents from the United States to work with us on a Premium Contact Centre project within the US market We are looking for you in case you have:

  • Contact Centre (Inbound/Outbound) or other Inbound/Outbound Customer Service Experience (2yrs+)
  • Full-time availability (40hr/week) for the initial 4 week training
  • Strong user level of Computing Skills
  • You strive for excellence and find your happiness in helping others
  • English from the United States is your mother tongue
  • You're based in the USA
  • College or University Degree is an advantage What You Will Do:
    • You are the first line of contact for members and must make each contact exceptional
    • Represent our client's services in a professional, member-centric manner
    • Provide timely response to members requests
    • Gather information to determine member eligibility and appropriate course of action
    • Manage the relationship for inbound member calls
    • Respond and interact with members during challenging times
    • Document within and navigate multiple internal computer systems while providing exceptional quality
    • Demonstrate empathy, actively listen and effectively communicate with members
    • Document key information clearly and concisely on customer account and our client's software system regarding information provided, received, or action taken
    • Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures
    • Identify opportunities for improved member experience and provide feedback with member service improvement recommendations Requirements What we need from you: Internet:
      • Broadband internet connection
      • Ethernet based LAN connection Hardware Requirements:
        • Processor: 1.8Ghz upwards (64bit preferable)
        • RAM: 4 GB RAM upwards
        • Available Storage: 10Gb minimum
        • Preferred Resolution: 1920x1080
        • Wired USB Headset Operating System:
          • Microsoft Windows: 10 upwards Benefits
            • Home-based working
            • Freelance contract with the possibility of choosing your own schedule
            • Opportunity to join future projects
            • Long term cooperation agreement
            • Career development
            • Gamification program (make more money by the hour, earn paid holidays)

Keywords: Talent World Group, La Mesa , Customer Service Representative - Remote, Sales , La Mesa, California

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