988 Behavioral Intake Counselor - Remote
Company: Optum
Location: San Diego
Posted on: May 4, 2024
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Job Description:
For those who want to invent the future of health care, here's
your opportunity. We're going beyond basic care to health programs
integrated across the entire continuum of care. Join us to start
Caring. Connecting. Growing together.
The 988 Behavioral Intake Counselor (BIC) is a master's level,
clinical position for the County of San Diego's 24/7 Access and
Crisis Line (ACL) which provides free, confidential access to
behavioral health services and crisis intervention for the 3.3
million San Diegans.
The work schedule will be 11am-9:30pm PST Thurs and Friday and then
Saturday and Sunday will be 4pm-2:30am PST (subject to change
depending on business needs)
As the clinical work is done strictly on the telephone and computer
(chat), this position requires a very unique set of clinical skills
more astute than those required for face-to- face interactions as
there are no visual cues from which to draw upon in order to help
paint a comprehensive clinical picture. Clinicians need to rely on
their graduate education in psychology/sociology or related field,
formal clinical training, and experience to exercise discretion and
clinical judgment when providing access to appropriate behavior
health services and crisis work. Clinicians need to quickly triage
calls/chats in the queue to ensure safety and meet contractual
performance standards. Must be able to work both independently and
collaboratively with the high precision and intensity similar to
that of an emergency department- everyone has a crucial, time
sensitive task to complete which is integral to the success of the
entire operations. This is a fast paced, clinically heavy position
not for the faint of heart but it's equally rewarding as one can
play a pivotal role in someone's journey to recovery and literally
save lives.
Behavioral Health Access - Mental Health & Substance Use Disorder
Treatment Services within the system of care.
ACL clinician needs to quickly establish an emotional connection
with the individual seeking help, identify their need(s), conduct a
behavioral health screening which includes an adapted ASAM
screening, recognize and properly follow up on any risk factors,
and help provide linkage to the most appropriate type and level of
care based on the collective screenings and preferences of the
caller/chatter.
Crisis Work - Mental or Emotional Distress; Intimate Partner Abuse;
Child/Elder Abuse; Suicide prevention, intervention and postvention
etc. This service meets National Suicide Prevention Lifeline (NSPL)
standards for risk assessment and engagement of individuals at
imminent risk of suicide. ACL clinician needs to quickly establish
a therapeutic alliance, seek to help de-escalate the individual
using brief solution focused therapy, motivational interviewing
skills and Applied Suicide Intervention Skills Training (ASIST) to
ensure safety using the least invasive intervention up to and
including initializing active rescue services. Once de-escalated,
clinician will collaboratively work with the individual to explore
next steps and treatment options.
If you are located in San Diego, CA, you will have the flexibility
to work remotely as you take on some tough challenges.
Primary Responsibilities:
Required Qualifications:
California Residents Only: The hourly range for California
residents is $23.22 to $45.43 per hour. Pay is based on several
factors including but not limited to local labor markets,
education, work experience, certifications, etc. UnitedHealth Group
complies with all minimum wage laws as applicable. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal
Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
OptumCare is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment.
Keywords: Optum, La Mesa , 988 Behavioral Intake Counselor - Remote, Other , San Diego, California
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