Unit Clerk/Emergency/Grossmont/PT.5/Nights
Company: Sharp HealthCare
Location: La Mesa
Posted on: May 12, 2022
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Job Description:
Facility:Grossmont Hospital
CityLa Mesa
Department
Job Status
Regular
Shift
Evening
FTE
0.5
Shift Start Time
Shift End Time
H.S. Diploma or Equivalent
What You Will DoPerforms as the coordinator of communication for
the unit and assumes primary responsibility for medical record
management. Greets visitors and ensure meeting of needs or referred
to appropriate resources. Facilitates patient data management
through transcription, order entry, and documentation. Support best
use of resources in management of equipment, supplies, and other
department resources.Preferred Qualifications
+ H.S. Diploma or Equivalent
+ 1 Year Experience as Unit clerk/secretary in an acute care
setting
Essential Functions
+ Admissions, discharges and transfersEnters accurate disposition
of patient requiring admission, transfer or discharge per unit time
guidelines.Requests medical records, films, or other medical record
information from other facilities.Coordinates scheduling of tests
and retrieving results to support patient progress.Collects and
prepares patient data necessary to support interfacility
transfer.Dismantles chart and returns to Medical Records, including
old charts.
+ Customer service and communicationGreets and makes welcome a
variety of customers by the telephone and in person.Obtains
information from visitors/callers, directs as appropriate or takes
complete and accurate messages. Acts on requests for customer
assistance.Uses scripts as appropriate including answering phones,
transferring calls and service recovery.Answers call lights within
4 rings or calls into patient rooms to validate request.Answers
phone within 4 rings; transfer calls as indicated.Responds to all
inquiries with a timeliness that promotes customer
satisfaction.Coordinates with physicians and departments team
members via paging system or phones.Assists in directing others
during crisis interventions (codes, disasters, etc.).Communicates
effectively with all levels of staff and uses chain of command per
unit guidelines.
+ Data entry and inquiryAccurately enters orders in electronic
information systems, noting order number within 2 hours of
availability to clerk.Enters stat order within 30 minutes and
communicates with appropriate staff.Seeks clarity before completing
the entry when order not clear or refers to nurse for
follow-up.Retrieves diagnostic study, lab results, and other
relevant patient information supportive of patient
assessment.Completes order entry via down time procedures when
electronic information systems not available.
+ Department efficiency and effectivenessEfficient in completing
own work, organizing, prioritizing and delegating to support
productive completion of work within unit time guidelines.Orders
supplies, forms and equipment, maintains stock per
guidelines.Manages equipment through proper operation, obtaining
supplies, troubleshooting and calling for maintenance (e.g. fax,
copier, printer, tube system, phone systems, intercom and other
equipment supportive of completing clerical work).Logs, assigns,
and tracks wireless phones and other portable equipment.Enters
patient charges into computer systems without
duplication.Supportive of efficient management of other department
resources (e.g. keys, signage, other) per guidelines.Evaluation
Method(s):O, D, QM, T, DR, TD
+ Medical records managementObtains chart inserts for admissions
and maintains charts, insuring additional forms are available and
placed in charts.Obtains old charts from medical records.Requests
copies of H&P, consults, or other paper reports to complete
medical record.Demonstrates patient's 24 hour charging record and
place record in patient's chart.Flags charts for physician
signatures on verbal orders.Files interdisciplinary and diagnostic
printouts in chart per standards.Dates, times, and initials all
entries.Assists team members in locating patient data
information.
+ TranscriptionTranscribes routine orders within 2 hours of
availability to clerk.Transcribes stat orders within 30 minutes and
communicates with appropriate staff.Seeks clarity before completing
the transcription when order is not clear or refers to nurse for
follow-up.
Sharp HealthCare is an equal opportunity/affirmative action
employer. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national
origin, gender, gender identity, sexual orientation, age, status as
a protected veteran, among other things, or status as a qualified
individual with disability or any other protected class
Keywords: Sharp HealthCare, La Mesa , Unit Clerk/Emergency/Grossmont/PT.5/Nights, Other , La Mesa, California
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