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Patient Service Representative - Float Pool

Company: Scripps Health
Location: La Mesa
Posted on: June 7, 2021

Job Description:

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.

As a Patient Service Representative - Float Pool, you will support various specialties and departments at our Scripps Clinic Rancho San Diego, located in the La Mesa area. The ideal candidate will thrive in a high patient volume environment and enjoy working and learning in a variety of areas with heavy call volumes, greetings, and checking in and checking out our patients. This is an opportunity where you will float to different departments at this location as needed but will primarily work in a call center setting. You will experience the pride and support of being a member of an outstanding team where we share a culture of providing excellent care to our patients and each other. The Patient Service Representative is responsible for the following:

  • Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the check-out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
  • Escalating billing inquiries as needed.
  • Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership in order to resolve concerns.

This is a Casual (per diem, non-benefitted), Day Shift position with a varied schedule between the hours of 7AM - 7PM that may include some Saturday mornings, located at our Scripps Clinic Rancho San Diego in the La Mesa area.

Required Qualifications:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

  • 1 or more years of experience in a customer service or healthcare/medical office environment preferred.
  • Previous experience with EPIC
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Keywords: Scripps Health, La Mesa , Patient Service Representative - Float Pool, Other , La Mesa, California

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