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Patient Access Representative

Company: TotalMed
Location: La Mesa
Posted on: April 2, 2021

Job Description:

Job DescriptionThe Patient Access Representative is the first point of contact of a patient in a hospital facility. Among the duties include the checking-in and out of a patient, gathering a patient's information for the Doctors and Nurses to use, communicates with the patient's family or caregivers, and processes insurance billing.Responsibilities:Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.Maintains patient confidentiality per HIPAA regulations.Provides exceptional customer service to patientsCorrectly identifies and collects patient demographic information in accordance with organization standards.Reaches out to patients to schedule an appointment as defined.Completes out-of-pocket estimations as requested by patients.Utilizes department and hospital policies and procedures to complete assigned tasks.Adheres to all department policies and compliance requirements.Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.Qualifications:Required:High School diploma or equivalent.2-3 years customer service or medical office experience.Excellent interpersonal, verbal, and written communication skills.Preferred:Additional education.Healthcare finance and/or healthcare insurance experience.Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Keywords: TotalMed, La Mesa , Patient Access Representative, Other , La Mesa, California

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