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Customer Service

Company: The Uniform Store
Location: La Mesa
Posted on: September 15, 2022

Job Description:

*We are looking for positive and motivated people to join our team! We're a family run business providing school uniforms for our customers.*We were established in 2005 and are one of the largest school uniform suppliers in San Diego county. We serve many local schools and operate a physical store where parents and students can come to try on and purchase uniforms. We also operate an online store that we fulfill and produce in our retail store.Our Customer Service Associates are here to ensure that we meet the uniform needs of our customers with a positive experience, combining expertise in finding the proper garments in the right sizes and a drive to provide a pleasant shopping and checkout experience.*Job Title: Customer Service Associate*Job Duties and Responsibilities:* Provide outstanding customer service by providing a friendly and welcoming environment, which includes maintaining our service standards on the sales floor, in the fitting rooms, and at the cash points.* Learn and maintain solid product knowledge and aid customers in finding the right solutions based on individual needs and their school's specified uniform program.* Respond to incoming customer communications in a prompt and courteous manner.* Assist in monitoring and replenishing merchandise floor stock.* Assist in merchandising, display maintenance, and housekeeping of the sales floor, stock rooms, and other areas of the store.* Assist in ringing up sales at registers and providing correct decoration for apparel.* Fulfill web orders while ensuring accuracy and efficiency throughout the fulfillment and production process, using the same skill sets as serving in-store customers.Basic Qualifications:* Experience dealing with the public and having great people interaction skills with a friendly and outgoing attitude.* Ability to read, write, and communicate with store staff and customers.* Ability to multitask in a fast-paced environment, to take initiative to complete tasks and solve problems, to meet deadlines and to manage time and prioritize activities.* Availability to work a flexible schedule and the hours necessary to open and/or close the store. Availability is expected Tuesdays through Fridays after 9:30 am and/or before 6:30 pm and Saturdays before 3:30 pm. Both full-time and part-time positions are available.* Computer proficiency with the ability to use phones, tablets, cash register, and other technology.* Ability to be on your feet most of the day and move around the sales floor and stock room.* Ability to maneuver merchandise and lift up to 40 lbs.* Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis.Preferred Qualifications:* Retail customer service experience* Bilingual (English, Spanish)Job Status: Nonexempt, Hourly. We are an Equal Opportunity Employer and committed to a diverse and inclusive work environment.Job Types: Full-time, Part-timePay: From $15.00 per hourSchedule:* Day shift* Monday to Friday* Weekend availabilityCOVID-19 considerations:Masks are required at this time. Common surfaces are sanitized regularly.Work Location: One location

Keywords: The Uniform Store, La Mesa , Customer Service, Hospitality & Tourism , La Mesa, California

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