4066 - Medical Admin Assist-SRS/SCA
Company: Sharp HealthCare
Location: La Mesa
Posted on: June 12, 2022
Shift Start Time
Shift End Time
Other; AHA Basic Life Support for Healthcare Professional (AHA BLS
Healthcare) - American Heart Association; Certified Medical
Assistant (CMA) - California Certifying Board for Medical
Assistants; Hospital Corpsman (HM) - US Navy
Shift Start Time:
Shift End Time:
Additional Shift Information:
What You Will Do
Represent Sharp Rees-Stealy by providing patients with
appointments, information, and other operational support services
for the assigned department. Provide clinical nursing support to
the patients by demonstrating technical expertise and competence,
within the established scope of practice. Provide a high level of
customer service in a manner consistent with our Mission and
+ Other : Certification of completion of a Medical Assistant
+ AHA Basic Life Support for Healthcare Professional (AHA BLS
Healthcare) - American Heart Association -REQUIRED
+ 1 Year MA experience in related clinical area.
+ Experience in customer service, computer skills, and phones in an
+ Certified Medical Assistant (CMA) - California Certifying Board
for Medical Assistants -PREFERRED
+ Hospital Corpsman (HM) - US Navy -PREFERRED
+ Clinical skills
Demonstrates clinical nursing skills, measured by providing direct
patient care and successfully performing nursing tasks in assigned
Demonstrates technical expertise and competency within established
scope of practice.
Uses universal precautions and demonstrates knowledge and practice
of infection control policies and procedures.
Ensures all medications are verified by licensed personnel before
Acts as a clinical resource as needed.
Partners with providers to continuously learn and expand clinical
Maintains current knowledge of medications and administration
Listens to patients, collects pertinent information, recognizes the
urgency of patient's problem and routes to providers as
Returns phone calls according to provider instruction.
May schedule patient appointments.
Clearly documents information in patient's clinical record or
Provides specific educational materials and individual teaching in
partnership with providers.
Participates in clinical projects as directed by provider, manager,
supervisor, or director.
Demonstrates clear knowledge and accountability of quality
regulations and standards for the department.
Assists in maintaining quality assurance book/list on unit.
+ Communication and teamwork
Participates in technical and clinical in-services, customer
service training, mock codes and pharmacy fairs.
May act as preceptor for new Medical Admin Assistants.
Uses positive communication skills, identifies issues, makes
suggestions related to access, patient care and patient
satisfaction to immediate supervisor and offers solutions for
resolution in cooperation with other team members.
Gives and receives feedback about care and service delivery in a
positive and constructive manner.
Aids others in activities that enhance the quality of care
delivered to the patient, including completion of clinical
checklist activities as assigned.
Acts as a positive role model and ensures appropriate service
delivery at all times.
Displays a willingness to float and assist in other departments and
at other sites.
Attends and participates in departmental and unit activities such
as meetings and training.
Performs all other duties as required by Director, Patient Care
Manager, Coordinator, Lead, or Supervisor.
+ Customer service
Consistently treats patients, providers, co-workers and any other
employees/visitors with courtesy. Courtesy shall be reflected by
and measured by a composite of the following: based on 4
supervisory observations conducted during the year, physician,
patient and peer feedback, and Patient satisfaction Survey
Greets patient/physician/co-worker/visitor by making eye contact,
smiling, acknowledging person by name, and using a pleasant
adult-to-adult tone of voice. Explains provider delays to patients
and offers alternatives to patients at time of registration or when
patients are waiting in lobby areas. Notifies provider when
patients don't show, add on to the schedule or cancels a same day
Addresses all patients by first and last name, unless otherwise
indication by the patient. Checks for correct name pronunciation.
Introduces self using first name and role/title. Wears name badge
where it can be easily seen.
Ensures patient is comfortable while waiting in exam room (offers
blanket, magazines, etc.). Refrains from discussion of personal
issues or patient related conditions where patients can overhear.
Consistently monitors voice volumes in patient care areas. Adheres
to Sharp Healthcare policies and procedures regarding
Maintains patient privacy (i.e., occupied exam room doors are kept
shut, patient information is not discussed where it can be
overheard or shared inappropriately).
Follows all policies and procedures for telephone etiquette and
protocol (i.e., answers phone within 4 rings, announces caller
before transfer, answers all phones in areas).
+ Department operations
Prepares and monitors schedules, labels and reports accurately per
department guidelines and within established time frames.
Offers information and education to patients on customer services
such as van shuttle, Nurse Connection, and educational classes, and
assists patients with necessary forms and directions.
Maintains supply levels, patient brochures and exam preparations
for work area.
Notifies supervisor of any repairs or maintenance needed in the
Knows procedure for activating appropriate emergency response
systems (code blue, fire, etc.) and monitors patient waiting area
for any potential emergencies.
Notifies provider or nurse immediately of any potential emergency
in waiting area.
Follows established cash receipt policy and procedure for
collection of co-payments, balances and secures cash drawer, and
prepares daily deposit.
Familiar with patient account and billing information.
Answers phone within four rings with name and department, asks
before placing caller on hold and waits for response, checks back
with callers holding and offers alternatives, announces call to
connecting party when transferring a call, and thanks the
Takes complete messages that are formatted and spelled correctly
and use correct medical terminology.
Schedules appointments following appropriate guidelines and
confirms future appointments with patients as applicable.
Performs other scheduling tasks as identified by site.
Arrives patients accurately in the IDX system.
Maintains environmental and equipment safety and reports
potentially hazardous situations to Supervisor.
Attends all mandatory safety training in-services.
Demonstrates knowledge of fire and disaster procedures.
+ Typing skills
Types proficiently and accurately, at a minimum of 30 words per
minute with zero to two errors.
Has the ability to proof work.
Knowledge, Skills, and Abilities
+ Medication administration proficiency is necessary.
+ Ability to demonstrate proficiency in clinical skill and office
+ Effective interpersonal and customer service skills are
+ Ability to communicate at a strong professional level, both
orally and in writing.
+ Ability to diffuse volatile situations, and use good judgement
and tact in dealing with patients.
+ Bilingual English/Spanish helpful.
Sharp HealthCare is an equal opportunity/affirmative action
employer. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national
origin, gender, gender identity, sexual orientation, age, status as
a protected veteran, among other things, or status as a qualified
individual with disability or any other protected class
Keywords: Sharp HealthCare, La Mesa , 4066 - Medical Admin Assist-SRS/SCA, Healthcare , La Mesa, California
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