Program and Operations Coordinator (Student Services Professional III)

Company: San Diego State University
Location: San Diego
Posted on: April 1, 2026

Job Description:

Position Summary The Program and Operations Coordinator for the Monarch Unity Resource Center (MURC) supports the Center’s mission to advance outreach, academic success, leadership development, inclusion, and retention efforts for undocumented and mixed immigration status students at San Diego State University. Working in collaboration with the Director and Associate Director, this position plays a key role in coordinating operations, implementing programs, and providing direct student support to enhance the overall student experience. The Coordinator supports the day-to-day operations of the Monarch Unity Resource Center, including space management, scheduling, supervision of student assistants, website and communications maintenance, and maintaining Center calendars and digital platforms. The position also researches, develops, coordinates, and evaluates programs and services that meet the academic, social, wellness, and identity-based needs of undocumented students. In addition, the Coordinator plans and implements educational and social justice programming, manages program budgets and event documentation processes, tracks event participation and assessment outcomes, and collaborates with campus and community partners to promote cultural heritage, multicultural, and interfaith initiatives. The position provides academic planning support to students, participates in hiring and training student staff, facilitates workshops and trainings, and serves as a campus resource on issues impacting undocumented students. This role represents the Monarch Unity Resource Center and the Division of Student Affairs and Campus Diversity in campus partnerships and external engagements, promotes undocumented student excellence, and responds to sensitive equity and crisis-related matters with professionalism and discretion. Key Responsibilities: Coordinate the day-to-day operations of the Monarch Unity Resource Center, including space management, scheduling, student assistant supervision, website and communications maintenance, and calendar oversight. Develop, implement, and assess educational, academic success, wellness, social justice, and identity-based programming that supports undocumented and mixed immigration status students. Manage program planning processes, including budget tracking, event documentation (quotes, waivers, lecturer forms), attendance tracking, and assessment of learning outcomes. Provide mentorship to students while participating in the hiring, onboarding, training, and supervision of graduate and undergraduate student staff. Collaborate with campus and community partners to coordinate multicultural programs, cultural heritage events, and outreach initiatives that advance inclusion, belonging, and student success. Why Apply? Make a meaningful impact supporting undocumented and mixed-status students in their academic and personal success. Work in a mission-driven center committed to equity, belonging, and inclusive excellence. Gain leadership experience in program coordination, student mentorship, and campus collaboration. Contribute to culturally responsive initiatives that advance student engagement and empowerment. Position Information This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Willingness to work irregular hours, including evenings and weekends, with advance notice. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Founded in 2020 through the collective efforts of student organizations, immigrant students of various statuses, staff, faculty, and alumni, the Monarch Unity Resource Center (Monarch URC) at San Diego State University is committed to fostering an inclusive and supportive campus environment. The Center builds community and creates opportunities for students of all immigration statuses, while welcoming faculty, staff, and allies in alignment with SDSU’s Affirming Equal Opportunity statement. The Monarch URC promotes student retention, graduation, and overall well-being, with a particular focus on immigrant students. The Center provides comprehensive programs and services including academic and career advising, immigration legal consultations, DACA renewal assistance, mental health workshops, and guidance in navigating campus and community resources. Through leadership development and mentoring opportunities, the Monarch URC empowers students to achieve academic, personal, and professional success. For more information regarding the Monarch Unity Resource Center, click here . Education and Experience Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Key Qualifications Comprehensive knowledge of the social, political, and cross-cultural needs of undocumented, DACA, and mixed-status students, with demonstrated experience supporting these communities in educational settings. Experience developing, delivering, and assessing educational programs, trainings, workshops, and events, including large-scale and campus-wide initiatives. Ability to apply anti-oppression, power, privilege, and equity frameworks to create supportive and inclusive environments for minoritized students, faculty, and staff. Strong cross-cultural communication and interpersonal skills, with the ability to collaborate effectively with senior leadership, faculty, administrators, and diverse campus constituencies. Ability to exercise sound judgment, discretion, and confidentiality in handling sensitive, complex, and emotionally charged situations, including trauma-informed approaches. Demonstrated leadership and initiative, including the ability to work independently, manage multiple concurrent projects, and navigate dynamic campus environments. Experience supervising, recruiting, training, and supporting student staff and student advocates. Proficiency in relevant technology and campus systems, including Microsoft Office, Canvas, Omni-Cal, Modern Campus Involve/Presence, Canva, and university reservation systems. Experience collaborating across campus units and supporting team-based initiatives, including coordination of ceremonies, conferences, and community events. Bilingual proficiency and prior higher education experience preferred, particularly in roles serving immigrant, undocumented, or mixed-status communities. Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation : Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines. CSU Classification Salary Range: $5,540 - $7,893/month; hiring salary not expected to exceed $5,540/month . Full Benefits Package Includes : Generous Time Off : 15 paid holidays, vacation, and sick leave. Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC. Health Coverage : Medical, dental, and vision options at low or no cost. Education Support : CSU tuition fee waiver for employees and eligible dependents. Optional Offerings : FlexCash, life and disability insurance, legal and pet plans. Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities. Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview . SDSU Values At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion. Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Apply by March 12, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu .

Keywords: San Diego State University, La Mesa , Program and Operations Coordinator (Student Services Professional III), Education / Teaching , San Diego, California