Medical Administrative Assistant / SRS / Grossmont Medical Plaza - Neurology / Full Time / Days
Company: Sharp HealthCare
Location: La Mesa
Posted on: June 19, 2022
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Job Description:
Facility:Medical Plaza
CityLa Mesa
Department
Job Status
Regular
Shift
Day
FTE
1
Shift Start Time
Shift End Time
Other; AHA Basic Life Support for Healthcare Professional (AHA BLS
Healthcare) - American Heart Association; Hospital Corpsman (HM) -
US Navy; Certified Medical Assistant (CMA) - California Certifying
Board for Medical Assistants
Hours
Shift Start Time:
Variable
Shift End Time:
Variable
Additional Shift Information:
day shift
Weekend Requirements:
As Needed
On-Call Required:
No
What You Will DoRepresent Sharp Rees-Stealy by providing patients
with appointments, information, and other operational support
services for the assigned department. Provide clinical nursing
support to the patients by demonstrating technical expertise and
competence, within the established scope of practice. Provide a
high level of customer service in a manner consistent with our
Mission and Goals.Required Qualifications
+ Other : Certification of completion of a Medical Assistant
Program.
+ AHA Basic Life Support for Healthcare Professional (AHA BLS
Healthcare) - American Heart Association -REQUIRED
Preferred Qualifications
+ 1 Year MA experience in related clinical area.
+ Experience in customer service, computer skills, and phones in an
office setting.
+ Certified Medical Assistant (CMA) - California Certifying Board
for Medical Assistants -PREFERRED
+ Hospital Corpsman (HM) - US Navy -PREFERRED
Essential Functions
+ Clinical skillsDemonstrates clinical nursing skills, measured by
providing direct patient care and successfully performing nursing
tasks in assigned area.Demonstrates technical expertise and
competency within established scope of practice.Uses universal
precautions and demonstrates knowledge and practice of infection
control policies and procedures.Ensures all medications are
verified by licensed personnel before being administered.Acts as a
clinical resource as needed.Partners with providers to continuously
learn and expand clinical knowledge base.Maintains current
knowledge of medications and administration techniques.Listens to
patients, collects pertinent information, recognizes the urgency of
patient's problem and routes to providers as necessary.Returns
phone calls according to provider instruction.May schedule patient
appointments.Clearly documents information in patient's clinical
record or departmental logs.Provides specific educational materials
and individual teaching in partnership with providers.Participates
in clinical projects as directed by provider, manager, supervisor,
or director.Demonstrates clear knowledge and accountability of
quality regulations and standards for the department.Assists in
maintaining quality assurance book/list on unit.
+ Communication and teamworkParticipates in technical and clinical
in-services, customer service training, mock codes and pharmacy
fairs.May act as preceptor for new Medical Admin Assistants.Uses
positive communication skills, identifies issues, makes suggestions
related to access, patient care and patient satisfaction to
immediate supervisor and offers solutions for resolution in
cooperation with other team members.Gives and receives feedback
about care and service delivery in a positive and constructive
manner.Aids others in activities that enhance the quality of care
delivered to the patient, including completion of clinical
checklist activities as assigned.Acts as a positive role model and
ensures appropriate service delivery at all times.Displays a
willingness to float and assist in other departments and at other
sites.Attends and participates in departmental and unit activities
such as meetings and training.Performs all other duties as required
by Director, Patient Care Manager, Coordinator, Lead, or
Supervisor.
+ Customer serviceConsistently treats patients, providers,
co-workers and any other employees/visitors with courtesy. Courtesy
shall be reflected by and measured by a composite of the following:
based on 4 supervisory observations conducted during the year,
physician, patient and peer feedback, and Patient satisfaction
Survey results.Greets patient/physician/co-worker/visitor by making
eye contact, smiling, acknowledging person by name, and using a
pleasant adult-to-adult tone of voice. Explains provider delays to
patients and offers alternatives to patients at time of
registration or when patients are waiting in lobby areas. Notifies
provider when patients don't show, add on to the schedule or
cancels a same day appointment.Addresses all patients by first and
last name, unless otherwise indication by the patient. Checks for
correct name pronunciation. Introduces self using first name and
role/title. Wears name badge where it can be easily seen.Ensures
patient is comfortable while waiting in exam room (offers blanket,
magazines, etc.). Refrains from discussion of personal issues or
patient related conditions where patients can overhear.
Consistently monitors voice volumes in patient care areas. Adheres
to Sharp Healthcare policies and procedures regarding
confidentiality.Maintains patient privacy (i.e., occupied exam room
doors are kept shut, patient information is not discussed where it
can be overheard or shared inappropriately).Follows all policies
and procedures for telephone etiquette and protocol (i.e., answers
phone within 4 rings, announces caller before transfer, answers all
phones in areas).
+ Department operationsPrepares and monitors schedules, labels and
reports accurately per department guidelines and within established
time frames.Offers information and education to patients on
customer services such as van shuttle, Nurse Connection, and
educational classes, and assists patients with necessary forms and
directions.Maintains supply levels, patient brochures and exam
preparations for work area.Notifies supervisor of any repairs or
maintenance needed in the environment.Knows procedure for
activating appropriate emergency response systems (code blue, fire,
etc.) and monitors patient waiting area for any potential
emergencies.Notifies provider or nurse immediately of any potential
emergency in waiting area.Follows established cash receipt policy
and procedure for collection of co-payments, balances and secures
cash drawer, and prepares daily deposit.Familiar with patient
account and billing information.Answers phone within four rings
with name and department, asks before placing caller on hold and
waits for response, checks back with callers holding and offers
alternatives, announces call to connecting party when transferring
a call, and thanks the caller.Takes complete messages that are
formatted and spelled correctly and use correct medical
terminology.Schedules appointments following appropriate guidelines
and confirms future appointments with patients as
applicable.Performs other scheduling tasks as identified by
site.Arrives patients accurately in the IDX system.
+ SafetyMaintains environmental and equipment safety and reports
potentially hazardous situations to Supervisor.Attends all
mandatory safety training in-services.Demonstrates knowledge of
fire and disaster procedures.
+ Typing skillsTypes proficiently and accurately, at a minimum of
30 words per minute with zero to two errors.Has the ability to
proof work.
Knowledge, Skills, and Abilities
+ Medication administration proficiency is necessary.
+ Ability to demonstrate proficiency in clinical skill and office
procedure.
+ Effective interpersonal and customer service skills are
required.
+ Ability to communicate at a strong professional level, both
orally and in writing.
+ Ability to diffuse volatile situations, and use good judgement
and tact in dealing with patients.
+ Bilingual English/Spanish helpful.
Sharp HealthCare is an equal opportunity/affirmative action
employer. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national
origin, gender, gender identity, sexual orientation, age, status as
a protected veteran, among other things, or status as a qualified
individual with disability or any other protected class
Keywords: Sharp HealthCare, La Mesa , Medical Administrative Assistant / SRS / Grossmont Medical Plaza - Neurology / Full Time / Days, Administration, Clerical , La Mesa, California
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