Concierge/Receptionist

Company: Sharp HealthCare
Location: La Mesa
Posted on: November 16, 2021

Job Description:

Sharp HealthCareFacility:Sharp Grossmont HospitalCityLa MesaDepartmentGuest ServicesJob StatusPer DiemShiftVariableFTE0.0Shift Start TimeShift End TimeVariableLocation This position is located in La Mesa, San Diego County Hours Per Diem, variable shifts and hours, weekends as needed Required Skills and Qualifications

• Effective interpersonal and customer relations skills
• Ability to remain calm with angry or distressed patients/visitors
• Good organizational skills and basic computer knowledge
• Good telephone etiquette and ability to be frequently interrupted
• High school graduate or equivalent preferred
• Two years experience in a hospital or customer service position preferred Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Summary The Concierge/Receptionist will assist Administration in delivering a high level of customer service in the Main Lobby by providing relevant and timely information and assistance to patients, visitors and staff, and providing volunteer guidance and training in concierge duties. Maintains a safe and orderly lobby. Maintain and monitor comfort cart to assure refreshments are fresh and area is clean. Coordinates wheelchair availability, maintenance and storage. Provides information and answers questions. Identifies and resolves customer satisfaction issues and reports them to the appropriate person and department. Responds to issues and requests immediately using good customer service standards reflective of the of the Sharp Experience. Answers phone and triages incoming telephone calls. Ensures telephone calls are answered and forwarded to the appropriate person or department in a timely and friendly manner. Utilizes service recovery tools appropriately. Sharp Grossmont Hospital is the largest not-for-profit, full-service acute care hospital in the region with over 530 beds. The hospital has outstanding programs in heart care, orthopedics, rehabilitation, robotic surgery, mental health, stroke care and womens health. In addition, the hospitals Emergency and Critical Care Center is one of the most technologically advanced emergency and intensive care facilities in the nation. Sharp Grossmont Hospital is nationally recognized as a MAGNET-designated hospital for patient care and nursing practices. This designation is the gold standard for patient care and nursing excellence and is the highest honor awarded by the American Nurses Credentialing Center. Sharp Grossmont Hospital is also designated as a Person-Centered Care Hospital by Planetree, an organization committed to personalizing, humanizing, and demystifying the hospital experience for patients and their families.

Keywords: Sharp HealthCare, La Mesa , Concierge/Receptionist, Administration, Clerical , La Mesa, California