Director of Front Office
Company: Disability Solutions
Location: Coronado
Posted on: May 18, 2024
Job Description:
Perched on its own 15-acre peninsula, Loews Coronado Bay Resort
is a private oasis of tranquility near San Diego. This Coronado
hotel offers views of the shimmering bay waters and the San Diego
skyline. Welcome to Coronado's Secluded Water Escape.We are seeking
a Director of Front Office to direct and supervise the operational
activities of the front office & guest services teams to the
appropriate levels of service and quality as defined by Loews
Hotels. The Director of Front Office will ensure the guest service
team is exceeding expectations for telecom, front desk and
concierge services as desired by the guest. Overall
responsibilities include room type management, training, team
relations, communication, cash handling, day to day supervision in
partnership with the front office leadership. Essential Functions
and Responsibilities
- Oversees daily agent activities at the Front Desk and ensures
all Team Members are adhering to the company standards.
- Interacts with the guest and handles guest requests and
issues
- Provides a four diamond and more experience by focusing on
exceeding guest expectations.
- Supports the Front Desk Agents by providing constant feedback
and training.
- Understands the needs and wants of the customers in our market,
improves processes by listening to the team and customers.
- Responsible for controlling the inventory levels of
supplies
- Coordinates the quality, efficiency, and safe operations of the
Front Office department.
- Ensures safe and efficient flow of traffic of arriving and
departing guests.
- Reviews occupancy flow patterns as well as Guest Services logs
and applicable computer reports to ensure proper department
coverage and an outstanding level of service.
- Uses Opera on a daily basis to ensure correct reservations,
assist with VIP reservations, and balancing the house when
needed
- Oversees daily agent activities at the Front Desk and ensures
all Team Members are adhering to the company standards.
- Interacts with the guest and handles all guest requests.
- Supports the Front Desk Agents, Concierge, Bell, and Door teams
by providing constant feedback and training.
- Understands the needs and wants of the customers in our market,
improves processes by listening to the team and customers.
- Maintains open lines communication with other departments
- Interacts frequently with guests to ensure satisfaction with
services and to resolve issues
- Attends all required meetings
- Oversees supervision of Team Members and work assignments to
maximize performance and ensure all Team Members perform in a
friendly professional manner at all times
- Conducts regularly scheduled meetings and training as required
for department
- Ensures that all requests are handled promptly, accurately, and
with utmost courtesy by Team Members
- Ensures daily payroll report/records are accurate and managed,
maintaining labor costs within forecasted budgetary guidelines
- Ensures that all daily and group reports are distributed to
appropriate parties to include VIP arrivals, No show reports, and
hotel guidesQualifications
- Minimum two to three years front office management
experience
- Knowledge of hotel operations
- Excellent and demonstrated communication skills: written and
verbal
- Outstanding and proven guest service skills
- Organizational skills and ability to strategically plan
- Ability to work weekends, evenings, holidays as necessary,
required
- Experience with hotel property management systems. Opera
preferred.
- A Bachelors degree in hospitality management and/or business is
preferred but not required
- Preferred experience in a group-oriented hotel
- Prior experience in a large hotel or resort property,
preferably 400 rooms+ strongly encouraged
- Strong ability to lead and influence teams, particularly in a
union environmentSalary range for this position, based on
experience, is $76,000.00 to $95,000.00.
Keywords: Disability Solutions, La Mesa , Director of Front Office, Executive , Coronado, California
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