LaMesaRecruiter
the smart solution for La Mesa jobs

Manager, Service Delivery

Company: Spectrum
Location: San Diego
Posted on: February 17, 2017

Job Description:

Client Reference Code: 188641-1 Provide direction and leadership to enable a professional on-boarding experience for coax and fiber commercial customers. This role will be a critical link between local field operations, shared services teams, operating groups and corporate services. This person must have an excellent ability to influence internal and external key stakeholders and build consensus. Develop and maintain strong relationships with all sales channels, technical operations, construction, dispatch, care, network operations center (NOC) and engineering. Responsible for analysis and monitoring of on-boarding performance metrics (site surveys, installation timeframes, completion rates), assessing workforce capacity requirements, identifying training needs, aiding in new project launches and interfacing with external customers. MAJOR DUTIES AND RESPONSIBILITIES Develop and maintain a collaborative working relationship with key stakeholder within the key market area (KMA), shared services, operating groups and corporate services Understand and support local KMA budget, strategic initiatives and annual goals Excellent ability to manage multiple projects at one time, prioritize and organize effectively, show judgment to make decisions and solve problems under pressure Ensure project timelines are met on both coax and fiber projects Implement and maintain agreed upon policies, processes and procedures Evaluate work load and capacity planning as it relates to customer delivery dates Customer interface during on-boarding process of fiber and large coax projects, work closely with sales support and service activation teams Engage with sales, sales engineers and network engineers to understand network designs, service level agreements and delivery dates to meet customer expectations Partner with the carrier and large complex fiber project management team and assist with coordination of local resources, both in-house and contractor Oversee the ordering of equipment, processing of capital requests and purchase orders; monitor inventory of customer premise equipment Ensure the NOC and other network support teams have all necessary information for the turn-up and ongoing support of fiber customers Monitor daily install status and completion rates; work with technical operations to maintain established targets Monitor site survey status; work with construction to maintain established targets Monitor installation days out; work with dispatch to maintain established targets Monitor pending and rescheduled installs; work with day-of-install and service activation departments to maintain established targets Monitor additional metrics as identified Check quality of select installs, trouble calls on installs and repeats to identify chronic issues Coordinate required training between corporate and KMA for network technicians and installers Provide input to the product development team on field impact and on-boarding launch requirements for new products Proactively communicate to all key stakeholders Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to analyze and interpret data Ability to multitask in a role with little supervision and many demands from various business units Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to define key performance indicators / metrics Ability to document, prepare and present data-driven presentations Ability to show judgment and initiative and to accomplish job duties Ability to supervise and motivate others Technically capable to define specific product requirements Technical understanding of service providers/MSO network architectures and technologies Cross-functional management skills Knowledge of broadband coax and optical products and services Knowledge of process and project management in a Broadband business Knowledge of all

Keywords: Spectrum, La Mesa, Manager, Service Delivery, Sales, San Diego, California

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Sales Jobs


Outside Sales Account Executive
Description: Sharp Business Systems currently has exciting opportunities for Outside Sales / B2B professionals. Sharp Business Systems SBS is a direct sales division of Sharp Electronics Corporation, the U.S. based (more...)
Company:
Location: Santee
Posted on: 02/23/2017

Data Coordinator, Sales Support
Description: Requisition Number 17-0091 Post Date 2/21/2017 Title Data Coordinator, Sales Support City San Diego State CA Description American Specialty Health, Inc. is seeking a detail-oriented individual to provide (more...)
Company:
Location: San Diego
Posted on: 02/25/2017

Dyson Sales Expert, Beauty and Personal Care - San Diego, CA
Description: Description br PURPOSE OF POSITION: Dyson US is entering the Beauty category with the launch of our latest technology the Supersonic Hairdryer. If you love beauty and innovation this role is for you (more...)
Company:
Location: San Diego
Posted on: 02/25/2017


Product Sales Specialist
Description: Product Sales Specialist Job DescriptionDo you like to share stories about your food Do you like to listen to other grill owners talk about their food Do you enjoy meeting fellow grill owners with having (more...)
Company:
Location: San Diego
Posted on: 02/25/2017

Energy Consultant - Solar Sales
Description: At Vivint Solar, we re changing the way people generate and consume power. We believe that people should have a choice between using outdated, dirty technologies and using innovative, clean solutions (more...)
Company:
Location: Poway
Posted on: 02/23/2017

Residential & Commercial Solar / Energy Upgrades Sales Position
Description: US GREEN Energy Technologies is currently hiring experienced in-home or over-the-phone solar or energy efficient sales candidates for both residential and commercial consumers. US GREEN uses our Energy (more...)
Company:
Location: San Diego
Posted on: 02/25/2017

Residential & Commercial Solar / Energy Upgrades Sales Position
Description: US GREEN Energy Technologies is currently hiring experienced in-home or over-the-phone solar or energy efficient sales candidates for both residential and commercial consumers. US GREEN uses our Energy (more...)
Company:
Location: San Diego
Posted on: 02/25/2017

Digital Signage Sales Executive
Description: This position is responsible for the sales of Sharp Electronics Digital Signage equipment, consisting of primary equipment, accessories, software and ancillary services. Responsibilities will include (more...)
Company:
Location: Santee
Posted on: 02/23/2017

Entry Level Residential Sales - Energy Consultant
Description: At Vivint Solar, we re changing the way people generate and consume power. We believe that people should have a choice between using outdated, dirty technologies and using innovative, clean solutions (more...)
Company:
Location: Poway
Posted on: 02/23/2017

Managed Network Services Sales Representative
Description: Reporting directly to the Branch General Sales Manager or Branch President, the Branch Managed Services Sales Representative is a dynamic Sales leader capable of closing IT outsourcing deals in the SMB (more...)
Company:
Location: Santee
Posted on: 02/23/2017

Log In or Create An Account

Username:
Password:
 

Forget password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

La Mesa RSS job feeds